Understand PrimeScore Refund Policy: A Step-by-Step Guide

Refund terms must be taken into account prior to buying the service, just like the service itself needs to be known prior to buying it.

Prior to purchasing a PrimeScore service, please acquaint yourself with the relevant refund terms in order to determine whether or not a refund is possible.

Quick Glimpse

According to the terms and conditions of PrimeScore Fintech Private Limited, there is a no-refund policy, that is, if the payment has been made and the service provided or initiated then there will be no refunds. The stated exception is a verified technical failure where payment was deducted but the service was not delivered or activated.

When Is a Refund Possible?

As per the stated policy, there could be a possibility of a refund in the following cases:

• 1. The amount was charged due to a genuine technical problem.

• 2. The service which the client paid for was not rendered.

• 3. The problem has been reported within seven business days after the payment transaction. 

• 4. It is confirmed by the client that the service was not activated.

The customers are asked to send their valid claims on info@primescore.in along with the relevant subject line mentioned in the policy and proof of payment like a bank statement or Razorpay reference.

If you are considering a PrimeScore service, checking the refund conditions before completing payment can help you make a more informed purchasing decision.

What Happens After a Refund Request?

According to PrimeScore, investigations take 5-7 working days. In case of any technical problem being reported and proven, the total eligible amount will be refunded to the initial payment method within 7-10 working days. Furthermore, the policy states that Razorpay processing fees might be deducted from the total amount.

Also, the transactions are carried out in INR and all the refunds in INR too.

When Is a Refund Not Possible?

• 1. There are several non-eligible scenarios listed in the policy, namely:

• 2. Changed mind after making payment

• 3. Displeasure regarding information obtained from a bureau via third party intermediaries

• 4. Unintentional purchases where the service has already been provided

• 5. Refunds requested more than 7 business days after transaction

• 6. Issues related to connectivity or device that originated from the user's side

PrimeScore recommends reviewing the service and refund terms before payment rather than assuming that a completed purchase can subsequently be cancelled or refunded.

FAQs

1. Is there an opportunity to get PrimeScore refunds on delivered services?

No, as per the published policy, all transactions are final and non-refundable after the delivery or initiation of the service.

2. When is it possible to apply for a PrimeScore refund?

Refunds will be granted in case of verified technical issues that resulted in deducting the payment without delivering or activating the service.

3. For how long do I need to report a technical payment problem?

Technical payment issues should be reported within 7 business days after the transaction date.

4. How long does a PrimeScore refund process last?

It takes 5-7 business days to investigate the issue, and then 7-10 business days for the refund to happen after verifying the technical problems.

5. Is it possible to get a refund on my request due to change of mind?

No, it is mentioned explicitly among non-eligible circumstances for a refund according to the published policy.

Before purchasing a credit service, read the applicable terms carefully and keep your transaction details and payment confirmation for your records.